Cherwell IT Service Management and Frontline.Cloud™ Integration

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Digital Defense’s Frontline.Cloud™ integration with Cherwell’s ITSM (IT Service Management) automates tasks helping service desk teams meet the ever-growing list of demands including dashboards, reports, forms, and workflow automations enabling end-user self-sufficiency, faster and more effective ticket handling, plus greater visibility and accountability. Creating notifications as either “Problem” type tickets or “Incident” type tickets for Cherwell ITSM, Digital Defense’s Frontline.Cloud provides industry-leading noise and false positive reduction, along with prioritized vulnerability and risk information based on business context.

DESCRIPTION

Cherwell ITSM provides a powerful and flexible IT Service Management (ITSM) platform for service desk teams that need to address security risks, and all other IT tickets, and move more quickly towards taking action. Cherwell ITSM offers the tools needed to adapt quickly and cost-effectively to new IT and business needs, while delivering extraordinary service to internal customers. The Frontline.Cloud and Cherwell ITSM integration automates the “Problem” and “Incident” tickets enabling your teams to find and fix vulnerabilities quickly, efficiently improving your overall security posture.

Frontline.Cloud helps security teams focus on identifying and prioritizing the most important assets to proactively harden against an attack without requiring agents. Utilizing Incident and Problem tickets generated by Cherwell ITSM plus with data from Frontline VM™ teams are equipped to find, fix and remediate vulnerabilities and risks and customize their reporting.

INTEGRATION KEY BENEFITS
  • Concurrent Session Licensing: Provide access to more users with a license model that enables any authorized person to access the software.
  • ITIL Best Practices: Build a foundation to improve operational efficiency and deliver world-class service with a platform verified on 11 PinkVERIFY ITIL processes.
  • Cherwell mApp Exchange: Save time and money with mergeable applications that allow you to merge content from other systems and programs into the Cherwell platform.
  • Prebuilt reports and dashboards: Increase visibility across all ITSM processes by leveraging over 100 preconfigured reports.
  • Third-party integration and orchestration: Ensure interoperability among systems, key data sources, and third-party products with Cherwell’s low-code platform.

“For the most effective and efficient IT service desks, interoperability is key. With Cherwell’s ITSM solution acting as the hub for managing all IT tickets, including security vulnerabilities and threats, the integration with Digital Defense is important progress for our common customers.” 

Michael Euperio

Director, Technology Alliances , Cherwell

About Digital Defense

Our Frontline.Cloud SaaS platform supports Frontline Vulnerability Manager™, Frontline Web Application Scanning™, and Frontline Active Threat Sweep™ that together provide:

  • Asset discovery and tracking
  • OS and web application risk assessment
  • Targeted malware threat assessment
  • Machine learning features that leverage threat intelligence
  • Agentless & agent-based scanning
  • Penetration testing for networks, mobile applications, and web applications
  • Compliance management. One of the world’s longest tenured PCI-Approved Scanning Vendors

The Frontline.Cloud platform virtually eliminates false-positives associated with legacy vulnerability management solutions, while also automating the tracking of dynamic and transient assets and prioritizing results based on business criticality.