Digital Defense’s Frontline.Cloud™ integration with Cherwell’s ITSM (IT Service Management) automates tasks helping service desk teams meet the ever-growing list of demands including dashboards, reports, forms, and workflow automations enabling end-user self-sufficiency, faster and more effective ticket handling, plus greater visibility and accountability. Creating notifications as either “Problem” type tickets or “Incident” type tickets for Cherwell ITSM, Digital Defense’s Frontline.Cloud provides industry-leading noise and false positive reduction, along with prioritized vulnerability and risk information based on business context.
Cherwell ITSM provides a powerful and flexible IT Service Management (ITSM) platform for service desk teams that need to address security risks, and all other IT tickets, and move more quickly towards taking action. Cherwell ITSM offers the tools needed to adapt quickly and cost-effectively to new IT and business needs, while delivering extraordinary service to internal customers. The Frontline.Cloud and Cherwell ITSM integration automates the “Problem” and “Incident” tickets enabling your teams to find and fix vulnerabilities quickly, efficiently improving your overall security posture.
Frontline.Cloud helps security teams focus on identifying and prioritizing the most important assets to proactively harden against an attack without requiring agents. Utilizing Incident and Problem tickets generated by Cherwell ITSM plus with data from Frontline VM™ teams are equipped to find, fix and remediate vulnerabilities and risks and customize their reporting.
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“For the most effective and efficient IT service desks, interoperability is key. With Cherwell’s ITSM solution acting as the hub for managing all IT tickets, including security vulnerabilities and threats, the integration with Digital Defense is important progress for our common customers.”
The Frontline.Cloud platform virtually eliminates false-positives associated with legacy vulnerability management solutions, while also automating the tracking of dynamic and transient assets and prioritizing results based on business criticality.