The following statement applies specifically to the general public to address concerns about the types of information gathered from the public, if any, and the use thereof.

I. Cookies

A “cookie” is a small file containing information placed on a user’s computer by a web server. Typically, these files are used to enhance the user’s experience with the site, to facilitate movement between pages in a database, or to customize information for a user. Any information that Digital Defense, Inc. web servers may store in cookies is used for internal purposes only. Cookie data is not used in ways that would disclose personally identifiable information to outside parties unless Digital Defense, Inc. is legally required to do so in connection with law enforcement investigations or other legal proceedings.

II. Logs and Network Monitoring

Digital Defense, Inc. maintains log files of all access to its site and monitors network traffic for the purpose of site management. This information is used to help diagnose server problems and to carry out other administrative tasks. Log analysis tools are used to create summary statistics to determine which information is of most interest to users, to identify system problem areas, or to help determine technical requirements.

Standard information, such as the following, is collected in these files:

  • Hostname: the hostname and/or IP address of the computer requesting access to the site
  • User-Agent: the type of browser, its version and the operating system of the computer requesting access (e.g., Mozilla Firefox on Windows, Safari for Macintosh, etc.)
  • Referrer: the web page from which the user came
  • System date: the date and time of access on the server
  • Full request: the exact request the user made
  • Status: the status code returned by the server, e.g., fulfilled request, file not found
  • Content length: the size, in bytes, of the file sent to the user
  • Universal Resource Identifier (URI): the location of the particular resource requested.
  • Query string of the URI: anything after a question mark in a URI. For example, if a keyword search has been requested, the search word will appear in the query string.
  • Protocol: the technical protocol and version used, i.e., http 1.0, ftp, etc.

The above information is not used in any way that would reveal personally identifying information to outside parties unless Digital Defense, Inc. is legally required to do so in connection with law enforcement investigations or other legal proceedings.

III. Email and Form Information

If anyone in the general public sends Digital Defense, Inc. an e-mail message, or submits a web-based question or comment containing personally identifying information, that information will only be used to respond to the request and analyze trends. The message may be redirected to any person who is able to answer the question. Such information is not used in any way that would reveal personally identifying information to outside parties unless System Administration is legally required to do so in connection with law enforcement investigations or other legal proceedings.

IV. Links

This site may contain links to other sites. Digital Defense, Inc. is not responsible for the privacy practices or the content of such external websites.

V. Security

This site has security measures in place to protect from loss, misuse and alteration of information.

Contacting Digital Defense, Inc.

Questions about this privacy statement, the practices of this site, or interaction with this website, should be directed to:

Tom DeSot, EVP – Chief Information Officer
Digital Defense, Inc.
9000 Tesoro Drive, Suite 100
San Antonio, TX 78217